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The Learning & Development Institute, founded in 1969, is the professional body representing members concerned with Learning and Talent Development in Ireland.

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Measuring Effectiveness of L&D

By Dr Cyril Kirwan

Is it time for a new approach?

Given the pressure to demonstrate meaningful return from investment in Learning and Development (L&D) interventions, there is an increasing need to reliably evaluate such interventions, both from the point of view of their overall effectiveness (summative approach) and their continuing improvement (formative approach).

Previous posts looked at the application of Kirkpatrick’s four-level framework and Phillips’ ROI model along with their limitations. Their failure to take into account a range of factors that influence learning transfer and thus learning effectiveness, as well as a lack of guidance on how interventions could be made better, were discussed.

Arguments for a greater emphasis on formative evaluation are made here, and a model for doing so put forward.  

Two approaches to evaluationWhile measuring outcomes is important, measuring factors affecting those outcomes is equally important, given the influence of thefalse

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